Customer Service Policy

This Customer Service Policy outlines the standardized service rules, logistics arrangements, shopping terms, after-sales protection, and service principles applicable to all orders placed on our official website. All customers who purchase products from our store shall be subject to the policy, aiming to ensure a transparent, secure, and standardized shopping experience for every global user. We adhere to the principles of fairness, professionalism, and customer priority to provide consistent and high-quality services for all domestic and international customers.

General Shopping Terms

All product transactions on our official website are settled uniformly in USD. The displayed product prices are final and transparent without hidden fees or additional charges. We provide a standardized global shopping system to ensure consistent pricing and service standards for users from all regions, eliminating complicated settlement procedures and bringing a simple and reliable shopping experience.
We offer free shipping for all products and all orders. No freight fee will be charged for any purchase, regardless of the order amount or delivery destination. This preferential policy applies to both domestic and international orders, allowing every customer to purchase our high-quality protein bar products with lower cost and higher cost performance.

Order Processing & Global Delivery Policy

We implement efficient and standardized order processing procedures. Once your payment is successfully confirmed, our team will complete order review, sorting, and packaging within 1 to 3 working days before dispatching the goods. All orders are arranged for delivery in chronological order of payment confirmation to ensure fair and orderly order processing.
A unified delivery transit time of 6 to 12 working days is applicable to all deliveries, covering both domestic and international regions. There is no separate accelerated delivery channel or additional time guarantee service. We cooperate with stable and high-quality global logistics partners to ensure safe packaging, traceable logistics information, and intact product delivery. The overall logistics cycle is predictable and consistent for all customers, realizing standardized global delivery services.

Return & Refund Service Rules

We provide a generous and customer-friendly after-sales return guarantee. All products sold on our website support a 60-day return policy. Customers can initiate a return application within 60 days from the date of receiving the products if you are not satisfied with the products or have relevant service demands, subject to compliance with our return commodity specifications.
After our warehouse receives, inspects, and verifies the returned items to meet the return standards, we will proceed with the refund procedure officially. The refund processing cycle is 5 to 10 working days. The entire refund process is formal, transparent, and systematic. All refunds will be returned through the original payment channel. We strictly follow standardized after-sales procedures to fully protect consumers’ legitimate rights and interests.

Service Principles & Customer Support

We always take customer satisfaction as the core of our service. Our customer service team adheres to professional, efficient, and polite service standards to handle all customer consultations, feedback, and after-sales requests. We continuously optimize our service processes according to user feedback to improve shopping experience and service quality.
For any questions regarding product details, order status, logistics inquiries, return and refund procedures, or other service-related issues, please contact us through the official channels displayed on the Contact Us page. All dedicated contact information including our official email address is available on the Contact Us page. Our team will respond and provide professional support as soon as possible.

Policy Update Statement

We reserve the right to adjust and optimize this Customer Service Policy in accordance with business development and service upgrading needs. All policy adjustments will be displayed and take effect on our official website. Continued use of our website and purchase of our products after policy updates will be deemed as recognition and acceptance of the latest service policy terms.

 

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